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Ruling

Resolved - Casino1Club inform us this player has been paid and as the player is non-responsive to our requests for updates we assume they are happy.

Read our Casino1Club Review.

Player's Complaint

Hi there,

I’d like to register a complaint regarding casino1club,

I was playing Diamond Crush this morning 18/01/2019 and won 272 euros on the bonus game, since finishing the game the funds were not credited to my casino1club account and are missing,

I contacted casino1club this morning & sent screenshots showing the win along with the game reference number, however the casino have chosen not to reply to me at this time, which is why I’m asking for your assistance with this,

My complaint will be resolved upon casino1club crediting the winnings to my casino1club account, so I can make a withdrawal,

I can provide screen shots of the win, which includes the game reference number,

Thanks for your help,

If you need any further information then please contact me,

[EDIT]

6 Responses

Hi mgregory905 - welcome to ThePOGG.com!

Casino Club Grand Rapids Fish Fry

Fristly, as a UK citizen you should only be playing with operators who hold a UKGC license. This operator do not and are breaking UK law by accepting your play.

Casino1Club are Blacklisted with this service. While we will try to contact the operator on your behalf, the chances of a successful mediation are low.

Thanks,

ThePOGG

Hi mgregory905,

I've spoken to Casino1Club and they've informed me that this issue has been resolved. Can you confirm this?

Thanks,

ThePOGG

They have resolved the payment of winnings however have NOT paid the winnings out to me,

I withdrew 400 euros from them and they only paid me £13.58 into my bank account,

Can you please step in and assist me in getting them to pay me the correct amount?

Thanks so much
[EDIT]

Hi mgregory905,

I've spoken to Casino1Club and they inform me that all of your winnings were returned to your credit card. Can you confirm this? If not can you provide statements for the relevant time period to the operator and we will discuss further?

Thanks,

ThePOGG

Hi mgregory905,

I'm following-up on the above?

Thanks,

ThePOGG

Hi mgregory905,

If we haven't heard from you by Friday the 1st of March I'll assume you have received your funds and close this complaint.

Thanks,

ThePOGG

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